Customer Services Print E-mail
I can help you get a better understanding of your customer/client relationships.

There are several ways to obtain and evaluate customer feedback without holding formal meetings or conducting surveys. The most passive method is to examine existing information. Those methods could include
  • Trends of products and services you have given to your customers
  • Letters, phone calls, and email messages from customers
  • Analysis of web site visitors. To be effective, this has to be far more than just counting the number of visitors to your website. All websites keep very detailed logs, and there are several tools to analyze the data. Other systems, like Google, provide additional means to track website visitors.
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Surveys Print E-mail

I can help you develop and release some kinds of non-complex surveys. For complex surveys, I can help you find a qualified vendor.

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Focus Groups Print E-mail
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Customers and clients will tell you about your products and services if you ask, right? It depends on your attitude and questioning method.

Customers are always right, right? They often change their minds during a focus group meeting as they listen to and learn from others. Right is a matter of opinion and understanding.

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